When you’re happy, we’re happy!
Here at Story & Light, we feel confident in providing you with a fun family or children’s photo session, and that together we will create beautiful art for your home. Our photographers are accredited professionals, and our products are of the highest quality.
Because we care about making you happy, we do offer the following guarantees.
If you are unhappy with your session gallery for whatever reason, we can re-shoot at no additional cost. After a second session, if you are still unhappy with your images, we will refund your session fee.
With photographing children, in particular, it may be possible that they have a bad day, and we are unable to achieve the expressions you were hoping for. Though rare, sometimes this can happen during the session, perhaps if a child is unwell. If the child is genuinely unhappy we will pause the session and either take a break, or reschedule completely.
To help us make sure that you are happy with your session, we do include a planning meeting in your session fee. In this way, you have the chance to express what you are hoping for, helping us make sure that we provide what you want at the photo session.
There is absolutely no pressure to purchase anything you don’t wish to. We don’t enforce a minimum spend, and are motivated by providing great service to you, whatever your needs. We want you to get what you want from your family photos, and will help you achieve this.
It is our goal to help you bring beautiful wall art, celebrating your unique family and who you are right now, into your home. Please forgive us if our enthusiasm overflows!
We select products of the highest quality to offer to our clients, and we guarantee that quality.
- Canvas prints come with a 75 year full replacement warranty.
- Lumi tiles (photos mounted behind acrylic) are provided with a 30 year warranty.
- A 5 year manufacturing warrantee applies to all other Story & Light products provided to you, including framed prints and image boxes.
At the end of the day, if you are not thrilled with your family art products for any reason, we want to know about it. Let us know at any time, and we will work hard to make sure you have beautiful modern family heirlooms that you love.